“Booking an appointment at Help in Hearing was the best thing I ever did”
“Booking an appointment at Help in Hearing was the best thing I ever did” says our Henley client David Pink about his recent experience.
Mr Pink has a history of noise induced hearing loss and tinnitus, which was particularly noticeable while on regular road trips to America, and while enjoying a weekend pastime of watching his favourite football team with friends on a large TV at his local pub.
He found his previous aids frustrating as it was difficult to hear speech in noisy environments. Our Henley audiologist Bryan Venters suggested that David tries ITE’s (in the ear) aids with moulds, as this would give his hearing loss a significant enhancement. Indeed, he says there is a 20% improvement in his hearing. Although initially moulds can be a little uncomfortable if you’re not used to wearing them, he highly recommends persevering, as he is entirely happy with them now.
Nothing is too much trouble at Help in Hearing
When he first saw Bryan in Henley he was taken aback by the care and time that he was given at his appointment. He says: “I had more tests than I’ve ever had before. Bryan was so much more thorough, and nothing is too much trouble. I don’t think people realise how much programming and fine tuning it takes to get a hearing aid right for each individual’s hearing problem”.
David wears rechargeable Oticon aids, and he finds the App on his mobile phone very helpful for controlling his hearing levels. He works in the building trade and often turns his devices down when he is near loud machinery. The App features four settings which he uses for different lifestyle occasions, benefitting his hearing experience hugely.
Impressive Customer Service
He is also impressed by the follow-up and customer service at Help in Hearing. He was in Scotland just before Christmas and on the return journey his suitcase was lost by the airline. Unfortunately, one of his most vital possessions was in the case, his hearing aid charger. He went to see Henley’s Patient Care Coordinator Kinga who organised a replacement charger quicker than his suitcase was found.
David comments: “Such customer service is hard to come by nowadays. It was such a small thing but so important to me”. He recommends Help in Hearing to everyone, and if you would like to find out more about our services please do call and book in today on 01491 577555.
